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Changes for page Queues

Last modified by superadmin on 2021/09/09 20:55
From version 1.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import
To version 3.1
edited by michelk
on 2021/09/09 18:02
Change comment: Import

Summary

Details

Page properties
Parent
... ... @@ -1,0 +1,1 @@
1 +Configuration
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.michaely
1 +XWiki.michelk
Tags
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1 +agent|acd|center|queue|call
Content
... ... @@ -42,46 +42,17 @@
42 42  )))|(((
43 43  The context used to access the Queue. Used to originate and transfer calls to this Queue.
44 44  )))
45 -
46 -= Permissions =
47 -
48 -Permissions available for a Queue. See [[doc:Permissions]] for more information.
49 -
50 50  |=(% colspan="1" %)(% colspan="1" %)
51 51  (((
52 -(% style="color: rgb(34,34,34);" %)Display:
53 -)))|(% colspan="1" %)(% colspan="1" %)
47 +__Queue Alerts__
48 +)))|(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
54 54  (((
55 -Allows viewing of this Queue in the client.
50 +
56 56  )))
57 -|=(((
58 -(% style="color: rgb(34,34,34);" %)Login Agent:
59 -)))|(((
60 -Allows logging in Agents into this Queue.
61 -)))
62 -|=(((
63 -(% style="color: rgb(34,34,34);" %)Originate To:
64 -)))|(((
65 -Allows originating calls to this Queue.
66 -)))
67 67  |=(% colspan="1" %)(% colspan="1" %)
68 68  (((
69 -(% style="color: rgb(34,34,34);" %)Set Call Note:
54 +(% style="color: rgb(34,34,34);" %)Queue Alerts
70 70  )))|(% colspan="1" %)(% colspan="1" %)
71 71  (((
72 -Allows setting of call notes for calls currently in this Queue.
57 +The list of associated[[ Queue Alerts >>doc:Queue Alarms]]for this queue
73 73  )))
74 -|=(% colspan="1" %)(% colspan="1" %)
75 -(((
76 -(% style="color: rgb(34,34,34);" %)Transfer From:
77 -)))|(% colspan="1" %)(% colspan="1" %)
78 -(((
79 -Allows transferring of calls that are waiting in this Queue to another location.
80 -)))
81 -|=(% colspan="1" %)(% colspan="1" %)
82 -(((
83 -(% style="color: rgb(34,34,34);" %)Transfer To:
84 -)))|(% colspan="1" %)(% colspan="1" %)
85 -(((
86 -Allows transferring calls to this Queue.
87 -)))