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Changes for page Queues

Last modified by superadmin on 2021/09/09 20:55
From version 3.1
edited by michelk
on 2021/09/09 18:02
Change comment: Import
To version 1.1
edited by michaely
on 2021/09/09 18:02
Change comment: Import

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,0 @@
1 -Configuration
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.michelk
1 +XWiki.michaely
Tags
... ... @@ -1,1 +1,0 @@
1 -agent|acd|center|queue|call
Content
... ... @@ -42,17 +42,46 @@
42 42  )))|(((
43 43  The context used to access the Queue. Used to originate and transfer calls to this Queue.
44 44  )))
45 +
46 += Permissions =
47 +
48 +Permissions available for a Queue. See [[doc:Permissions]] for more information.
49 +
45 45  |=(% colspan="1" %)(% colspan="1" %)
46 46  (((
47 -__Queue Alerts__
48 -)))|(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)(% class="highlight-grey" colspan="1" data-highlight-colour="grey" %)
52 +(% style="color: rgb(34,34,34);" %)Display:
53 +)))|(% colspan="1" %)(% colspan="1" %)
49 49  (((
50 -
55 +Allows viewing of this Queue in the client.
51 51  )))
57 +|=(((
58 +(% style="color: rgb(34,34,34);" %)Login Agent:
59 +)))|(((
60 +Allows logging in Agents into this Queue.
61 +)))
62 +|=(((
63 +(% style="color: rgb(34,34,34);" %)Originate To:
64 +)))|(((
65 +Allows originating calls to this Queue.
66 +)))
52 52  |=(% colspan="1" %)(% colspan="1" %)
53 53  (((
54 -(% style="color: rgb(34,34,34);" %)Queue Alerts
69 +(% style="color: rgb(34,34,34);" %)Set Call Note:
55 55  )))|(% colspan="1" %)(% colspan="1" %)
56 56  (((
57 -The list of associated[[ Queue Alerts >>doc:Queue Alarms]]for this queue
72 +Allows setting of call notes for calls currently in this Queue.
58 58  )))
74 +|=(% colspan="1" %)(% colspan="1" %)
75 +(((
76 +(% style="color: rgb(34,34,34);" %)Transfer From:
77 +)))|(% colspan="1" %)(% colspan="1" %)
78 +(((
79 +Allows transferring of calls that are waiting in this Queue to another location.
80 +)))
81 +|=(% colspan="1" %)(% colspan="1" %)
82 +(((
83 +(% style="color: rgb(34,34,34);" %)Transfer To:
84 +)))|(% colspan="1" %)(% colspan="1" %)
85 +(((
86 +Allows transferring calls to this Queue.
87 +)))