In iSymphony 3, the My Stream widget gives you quick access to your extensions, calls, and call history. The My Stream widget is broken down into two sections - the left Accounts view, and the right Activity view. 

Accounts

Every extension and external number configured for your user is listed on the left side of the My Stream widget. In iSymphony 3, these are called Accounts. Each account is colored according to the most active call on that account. Clicking an extension or external number account in the My Stream widget will filter the calls and call history to only that account. Selecting the All Accounts pseudo-account will reset the call status and history to view all accounts available to you.

Default Account

Your Default Account will be displayed in bold text. The default account is the account used when initiating a call from within the panel, both for you and for other users. It is also the account used when other users transfer a call to you without selecting a specific account. Using this, you can control where calls will be routed when you or other users use iSymphony. 

Selecting your default account

You can select your default account at any time by right-clicking on the account name in the My Stream widget, and selecting Set Default. 

Activity

Call History

Call history for the selected account (or all accounts) is displayed on the right side of the screen, underneath your active calls. Double-clicking a call history item will initiate a call from your default extension to the number identified by the Caller ID.