Wiki source code of Viewing Your Calls
Last modified by colinw on 2021/09/09 20:56
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| 1 | In iSymphony 3, the My Stream widget gives you quick access to your extensions, calls, and call history. The My Stream widget is broken down into two sections - the left Accounts view, and the right Activity view. | ||
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| 3 | == (% style="color: rgb(0,0,0);" %)Accounts(%%) == | ||
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| 5 | Every extension and external number configured for your user is listed on the left side of the My Stream widget. In iSymphony 3, these are called **Accounts**. Each account is colored according to the most active call on that account. Clicking an extension or external number account in the My Stream widget will filter the calls and call history to only that account. Selecting the **All Accounts** pseudo-account will reset the call status and history to view all accounts available to you. | ||
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| 7 | === Default Account === | ||
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| 9 | Your //Default Account// will be displayed in bold text. The default account is the account used when initiating a call from within the panel, both for you and for other users. It is also the account used when other users transfer a call to you without selecting a specific account. Using this, you can control where calls will be routed when you or other users use iSymphony. | ||
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| 11 | ==== Selecting your default account ==== | ||
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| 13 | You can select your default account at any time by right-clicking on the account name in the My Stream widget, and selecting **Set Default**. | ||
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| 15 | {{info}} | ||
| 16 | Administrators can control whether users are allowed to select their default account via the Permissions system. If you do not get the option to set the default account when right-clicking an extension account in the My Stream widget, check with your iSymphony administrators to determine whether you have permission to do so. | ||
| 17 | {{/info}} | ||
| 18 | |||
| 19 | == Activity == | ||
| 20 | |||
| 21 | {{section}} | ||
| 22 | {{column}} | ||
| 23 | Your active calls will be listed at the top of the stream on the right side of the widget (the Activity view). Calls will be colored according to their current status, and show the following information: | ||
| 24 | |||
| 25 | * **Caller ID**: The Caller ID of the person you're talking to is in the upper left corner of each call view. | ||
| 26 | * **Talk Time**: The talk time of the current call (the time since the last connection or transfer has occurred) is displayed in the top right corner of each call view. | ||
| 27 | * **Your Extension**: The extension that each call is on is displayed in the lower right corner of each call view. | ||
| 28 | * **Call Actions**: Call actions let you perform actions to each call: | ||
| 29 | ** **Hangup**: The hangup icon will terminate the call. | ||
| 30 | ** **Record**: The record button will instruct Asterisk to record the call. When the current call is being recorded, the icon will turn red, and clicking it will stop recording the call. | ||
| 31 | ** **Hold**: The hold button will place the call on hold. | ||
| 32 | ** **Park**: The park button will park the call, allowing another extension to pick the call up easily. | ||
| 33 | ** **Mute:** The mute button will allow you to toggle your mute status on a barged call. //This button will only appear if you have barged into another call**.**// | ||
| 34 | *** **Muted**: Neither party of the barged call can hear you speak, but you can hear both parties speak. | ||
| 35 | *** **Agent Only**: The agent that you barged in on can hear you speak, but the remote party cannot. You can hear both parties speak. | ||
| 36 | *** **Broadcast**: Both parties can hear you speak, and you can hear both parties speak. | ||
| 37 | ** **CRM**: The CRM button will open a CRM popup in one of the CRM widgets you have opened on your dashboard. If you have multiple CRM widgets on your dashboard, you can choose which should perform the popup. //This button will only appear if you have at least one CRM widget on your dashboard, and if the CRM widget is able to perform a popup.// | ||
| 38 | {{/column}} | ||
| 39 | |||
| 40 | {{column width="400px"}} | ||
| 41 | {{info}} | ||
| 42 | The colors used for each type of call can be customized by your administrator. | ||
| 43 | {{/info}} | ||
| 44 | {{/column}} | ||
| 45 | {{/section}} | ||
| 46 | |||
| 47 | == Call History == | ||
| 48 | |||
| 49 | Call history for the selected account (or all accounts) is displayed on the right side of the screen, underneath your active calls. Double-clicking a call history item will initiate a call from your default extension to the number identified by the Caller ID. |