Skip to Content

Changes for page Working With Queues

Last modified by superadmin on 2021/09/09 20:56
From version 2.2
edited by colinw
on 2021/09/09 20:47
Change comment: Update document after refactoring.
To version 4.1
edited by colinw
on 2021/09/09 20:47
Change comment: Renamed back-links.

Summary

Details

Page properties
Content
... ... @@ -2,11 +2,11 @@
2 2  
3 3  == As a Manager or Supervisor ==
4 4  
5 -The Queue Widget allows managers or other users to monitor any queue configured in iSymphony, and control some aspects. For details, see [[doc:ISYMDOCS.Monitoring Queues with the Queue Widget]].
5 +The Queue Widget allows managers or other users to monitor any queue configured in iSymphony, and control some aspects. For details, see [[doc:ISYMDOCS.Home.iSymphony User's Guide.Working With Queues.Monitoring Queues with the Queue Widget.WebHome]].
6 6  
7 7  == As an Agent ==
8 8  
9 -The Queue action button, located at the top of the panel, allows agents to log themselves into and out of queues, pause or unpause themselves, and set their penalty. For more details, see [[doc:ISYMDOCS.Working with Queues as an Agent]]
9 +The Queue action button, located at the top of the panel, allows agents to log themselves into and out of queues, pause or unpause themselves, and set their penalty. For more details, see [[doc:ISYMDOCS.Home.iSymphony User's Guide.Working With Queues.Working with Queues as an Agent.WebHome]]
10 10  
11 11  
12 12