Wiki source code of Working With Queues
Last modified by superadmin on 2021/09/09 20:56
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| 1 | iSymphony 3 provides a comprehensive set of functionality simplifying the process of working with and monitoring queues, whether you're a manager, an agent, or both. | ||
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| 3 | == As a Manager or Supervisor == | ||
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| 5 | The Queue Widget allows managers or other users to monitor any queue configured in iSymphony, and control some aspects. For details, see [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Working With Queues.Monitoring Queues with the Queue Widget.WebHome]]. | ||
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| 7 | == As an Agent == | ||
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| 9 | The Queue action button, located at the top of the panel, allows agents to log themselves into and out of queues, pause or unpause themselves, and set their penalty. For more details, see [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Working With Queues.Working with Queues as an Agent.WebHome]] | ||
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