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Changes for page Working With Queues

Last modified by superadmin on 2021/09/09 20:56
From version 6.2
edited by superadmin
on 2021/09/09 20:56
Change comment: Update document after refactoring.
To version 7.1
edited by superadmin
on 2021/09/09 20:56
Change comment: Renamed back-links.

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7 7  == As an Agent ==
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9 -The Queue action button, located at the top of the panel, allows agents to log themselves into and out of queues, pause or unpause themselves, and set their penalty. For more details, see [[doc:ISYMDOCS.Home.iSymphony User's Guide.Working With Queues.Working with Queues as an Agent.WebHome]]
9 +The Queue action button, located at the top of the panel, allows agents to log themselves into and out of queues, pause or unpause themselves, and set their penalty. For more details, see [[doc:iSymphony 3\.5 Documentation.iSymphony User's Guide.Working With Queues.Working with Queues as an Agent.WebHome]]
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