Wiki source code of "Java(TM) Web Start Launcher has stopped working" (Java 7 update 7)
Version 54.1 by Arthur Heffern on 2012/09/06 11:40
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | ====== On this page ====== | ||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc maxLevel="5"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | When installing the iSymphony client from the launch.jnlp file (or from the installation you get an error message: | ||
| 10 | |||
| 11 | [[image:attach:jws_7u7_exception.png]] | ||
| 12 | |||
| 13 | When the problem details are clicked on, you'll see the exception code **"c0000417"** | ||
| 14 | |||
| 15 | [[image:attach:jws_7u7_exception_code.png]] | ||
| 16 | |||
| 17 | == Cause == | ||
| 18 | |||
| 19 | Java 7 Update 7 appears to have a known issue with the "javaws.exe" executable that causes a crash in the Java Web Start launcher preventing the installation from continuing or full launch to occur. | ||
| 20 | |||
| 21 | == Resolution == | ||
| 22 | |||
| 23 | Downgrade to Java 6 Update 35 or a higher. We do not recommend any version of Java 7 at the moment due to the current Java Web Start issue and recently discovered exploits in Java 7. | ||
| 24 | |||
| 25 | == Related Content == | ||
| 26 | |||
| 27 | {{expand title="Expand to see related content"}} | ||
| 28 | {{unmigrated-inline-wiki-markup atlassian-macro-output-type="BLOCK"}} | ||
| 29 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 30 | {{/unmigrated-inline-wiki-markup}} | ||
| 31 | {{/expand}} |