Last modified by colinw on 2021/09/10 22:40
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1 == Problem ==
2
3 You are unable to activate a trial or purchased license, and the following exception appears in iSymphonyServer.out.log:
4
5 {{code}}
6 java.net.UnknownHostException: 3.license.getisymphony.com
7 at java.net.AbstractPlainSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
8 at java.net.SocksSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
9 at java.net.Socket.connect(Unknown Source) ~[na:1.7.0_05]
10 at sun.security.ssl.SSLSocketImpl.connect(Unknown Source) ~[na:1.7.0_05]
11 at sun.security.ssl.SSLSocketImpl.<init>(Unknown Source) ~[na:1.7.0_05]
12 at sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source) ~[na:1.7.0_05]
13 at com.xmlnamespace.panel.server.e.c.a(Unknown Source) [iSymphonyServer.jar:na]
14 at com.xmlnamespace.panel.server.e.c.c(Unknown Source) [iSymphonyServer.jar:na]
15 at com.xmlnamespace.panel.server.e.i.run(Unknown Source) [iSymphonyServer.jar:na]
16 at java.util.TimerThread.mainLoop(Unknown Source) [na:1.7.0_05]
17 at java.util.TimerThread.run(Unknown Source) [na:1.7.0_05]
18 {{/code}}
19
20 == Solution ==
21
22 Please ensure that your server can accurately resolve the domain name 3.license.getisymphony.com. This is usually a DNS issue on your server or network. To verify from a Linux shell whether you are able to resolve the correct domain, use the following command:
23
24 {{code language="bash"}}
25 $ host 3.license.getisymphony.com
26 {{/code}}
27
28 If the above command returns an error, such as "Host 3.license.getisymphony.com not found: 3(NXDOMAIN)", then your server is unable to correctly resolve the domain for the licensing server. You will need to correct the DNS issues to be able to activate your iSymphony license.
29
30 == Related articles ==
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34 {{contentbylabel spaces="" showLabels="false" reverse="true" sort="modified" max="5" labels="license error logs" showSpace="false" type="page"/}}

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