Error occurred while decrypting message message: input length must be multiple of 8 when decrypting with padded cipher
Last modified by Sean Hetherington on 2021/09/10 22:40
On this page
Symptoms
You get the following error in the client
Error occurred while decrypting message message: input length must be multiple of 8 when decrypting with padded cipher
Cause
This is caused by the iSymphony client receiving a message from the server that it cannot decrypt. This is usually due to the client attempting to connect to something that is not an iSymphony server.
Resolution
Verify that the login credentials for any configured profile or administrator are pointing to an iSymphony server.
To verify the administration login click the 'Tools' menu, then 'Preferences' and click 'Administration Login'.
To verify the profile credentials click the 'Tools' menu, then 'Preferences' and click 'Profiles'.
Make sure that the port used for the admin and profile login is 50000(default)