Last modified by Sean Hetherington on 2021/09/10 22:40
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1 ====== On this page ======
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7 == Symptoms ==
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9 You get the following error in the client
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11 {{code language="none"}}
12 Error occurred while decrypting message message: input length must be multiple of 8 when decrypting with padded cipher
13 {{/code}}
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15 == Cause ==
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17 This is caused by the iSymphony client receiving a message from the server that it cannot decrypt. This is usually due to the client attempting to connect to something that is not an iSymphony server. 
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19 == Resolution ==
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21 Verify that the login credentials for any configured profile or administrator are pointing to an iSymphony server.
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23 To verify the administration login click the '**Tools'** menu, then **'Preferences'** and click **'Administration Login'**.
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25 To verify the profile credentials click the '**Tools'** menu, then **'Preferences'** and click **'Profiles'**.
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27 Make sure that the port used for the admin and profile login is **50000(default)**
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29 {{info}}
30 The iSymphony client does not connect directly to the AMi, it should connect to the iSymphony server, so do not set the port to 5038. Also avoid setting the port to 50003 which is the client distribution port not the client communication port.
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35 == Related Content ==
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37 {{expand title="Expand to see related content"}}
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39 {dynamiccontentbylabel:showLabels=false|showSpace=false}
40 {{/unmigrated-inline-wiki-markup}}
41 {{/expand}}

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