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Error occurred while decrypting message message: input length must be multiple of 8 when decrypting with padded cipher

Version 32.1 by michaely on 2012/04/26 09:30
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Symptoms

You get the following error in the client

Error occurred while decrypting message message: input length must be multiple of 8 when decrypting with padded cipher

Cause

This is caused by the iSymphony client receiving a message from the server that it cannot decrypt. This is usually due to the client attempting to connect to something that is not an iSymphony server.  

Resolution

Verify that the login credentials for any configured profile or administrator are pointing to an iSymphony server.

To verify the administration login go to Tools->Preferences->Administration Login

To verify the profile credentials go to Tools->Preferences->Profiles

Make sure that the port used for the admin and profile login is 50000(default)

Information

The iSymphony client does not connect directly to the AMi, it should connect to the iSymphony server, so do not set the port to 5038. Also avoid setting the port to 50003 which is the client distribution port not the client communication port.

 

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