Last modified by colinw on 2021/09/10 22:40
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1 ====== On this page ======
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5 {{toc maxLevel="5"/}}
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7 == Symptoms ==
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9 When using the iSymphony 3 FreePBX module, the server status shows as disconnected, with the following error message:
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11 {{code}}
12 Failed to authenticate with the iSymphony server.
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14 Verify that the "Server API Username" and "Server API Password" below are correct.
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16 Also verify that you have a proper realm auth user defined in the iSymphony server's security.xml file for the communication_manager servlet security settings.
17 {{/code}}
18
19 == Cause ==
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21 The username and password that the FreePBX module is using to configure the iSymphony server are incorrect, or no user has been defined.
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23 == Resolution ==
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25 Open the file /opt/isymphony3/server/conf/security.xml
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27 Find the following block of code:
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29 {{code}}
30 <SecurityContext servlet="communication_manager" enabled="true">
31 ...
32 <RealmAuth enabled="true">
33 <RealmAuthUsers>
34 <RealmAuthUser username="<username>" password="<password>" />
35 </RealmAuthUsers>
36 </RealmAuth>
37 ...
38 </SecurityContext>
39 {{/code}}
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41 Note the username and password from this section, and enter these into the FreePBX module section titled 'Server API Connection Settings'.
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43 == Related Content ==
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45 {{expand title="Expand to see related content"}}
46 {{unmigrated-inline-wiki-markup}}
47 {dynamiccontentbylabel:showLabels=false|showSpace=false}
48 {{/unmigrated-inline-wiki-markup}}
49 {{/expand}}

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