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Version 38.1 by Sean Hetherington on 2012/03/26 15:10
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1 ====== On this page ======
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7 == Symptoms ==
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9 (% style="color: rgb(0,0,0);" %)You receive the following error message in the Profile Navigator when connecting to the server:
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11 {{noformat language="none"}}
12 Not connected to Asterisk Server
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15 Or
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17 {{noformat}}
18 The server does not currently have a connection with asterisk
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23 == Cause ==
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25 (% style="color: rgb(0,0,0);" %)This error is thrown when the server you are attempting to connect to does not have a connection to the Asterisk Server. There are a few things that can cause this to happen:
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27 * An AMI login is not configured in Asterisk.
28 * The iSymphony server is not connecting to the AMI with the proper credentials.
29 * A firewall is blocking communication with the AMI from the iSymphony server.(% style="color: rgb(0,0,0);" %)
30 * The AMI login does not have a permit entry for the ip of the iSymphony server.
31 * A bug in older versions of iSymphony caused AMI connection leaks preventing further connections to the AMI eventually causing clients to no longer connect.
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33 == Workaround ==
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35 If your issue is due to the AMI connection leak bug restart your iSymphony server.
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37 == Resolution ==
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39 Verify that your AMI connection is configured properly. See the [[doc:ISYMDOCS.Asterisk Server (Vanilla) Installation]] or the [[doc:ISYMDOCS.FreePBX, Elastix and Trixbox Installation]] section for more information.
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41 If your issue is due to the AMI connection leak bug upgrade to the latest version of iSymphony. [[doc:ISYMDOCS.Updating]] instructions.
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43 == Related Content ==
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