Wiki source code of Not connected to Asterisk Server
Last modified by Scott Gagan on 2021/09/10 22:40
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| author | version | line-number | content |
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| 1 | ====== On this page ====== | ||
| 2 | |||
| 3 | |||
| 4 | |||
| 5 | {{toc maxLevel="5"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | (% style="color: rgb(0,0,0);" %)You receive the following error message in the Profile Navigator when connecting to the server: | ||
| 10 | |||
| 11 | {{noformat language="none"}} | ||
| 12 | Not connected to Asterisk Server | ||
| 13 | {{/noformat}} | ||
| 14 | |||
| 15 | Or | ||
| 16 | |||
| 17 | {{noformat}} | ||
| 18 | The server does not currently have a connection with asterisk | ||
| 19 | {{/noformat}} | ||
| 20 | |||
| 21 | |||
| 22 | |||
| 23 | == Cause == | ||
| 24 | |||
| 25 | (% style="color: rgb(0,0,0);" %)This error is thrown when the server you are attempting to connect to does not have a connection to the Asterisk Server. There are a few things that can cause this to happen: | ||
| 26 | |||
| 27 | * An AMI login is not configured in Asterisk. | ||
| 28 | * The iSymphony server is not connecting to the AMI with the proper credentials. | ||
| 29 | * A firewall is blocking communication with the AMI from the iSymphony server.(% style="color: rgb(0,0,0);" %) | ||
| 30 | * The AMI login does not have a permit entry for the ip of the iSymphony server. | ||
| 31 | * A bug in older versions of iSymphony caused AMI connection leaks preventing further connections to the AMI eventually causing clients to no longer connect. | ||
| 32 | * If you are using Asterisk 1.4, see [[doc:iSymphony Knowledge Base.Browse Articles by Page Tree Hierarchy.Error Messages.Timeout Waiting for Response from Command\: StatusAction.WebHome]] for a possible cause. | ||
| 33 | |||
| 34 | == Workaround == | ||
| 35 | |||
| 36 | If your issue is due to the AMI connection leak bug restart your iSymphony server. | ||
| 37 | |||
| 38 | == Resolution == | ||
| 39 | |||
| 40 | Verify that your AMI connection is configured properly. See the [[doc:ISYMDOCS.Asterisk Server (Vanilla) Installation]] or the [[doc:ISYMDOCS.FreePBX, Elastix and PBX in a Flash Installation]] section for more information. | ||
| 41 | |||
| 42 | If your issue is due to the AMI connection leak bug upgrade to the latest version of iSymphony. [[doc:ISYMDOCS.Updating iSymphony]] instructions. | ||
| 43 | |||
| 44 | == Related Content == | ||
| 45 | |||
| 46 | {{expand title="Expand to see related content"}} | ||
| 47 | {{unmigrated-inline-wiki-markup}} | ||
| 48 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 49 | {{/unmigrated-inline-wiki-markup}} | ||
| 50 | {{/expand}} |