Wiki source code of Could not save request license
Version 55.1 by Sean Hetherington on 2012/01/31 10:22
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| author | version | line-number | content |
|---|---|---|---|
| 1 | ====== On this page ====== | ||
| 2 | |||
| 3 | {{toc maxLevel="5"}}{{/toc}} | ||
| 4 | |||
| 5 | == Symptoms == | ||
| 6 | |||
| 7 | When attempting to activate a license you receive the following error. | ||
| 8 | |||
| 9 | >An error occurred while activating your license: | ||
| 10 | >\\ | ||
| 11 | >>Error:An error occurred while requesting your license: Could not save request license. {{quote}}{{/quote}} | ||
| 12 | |||
| 13 | == Cause == | ||
| 14 | |||
| 15 | The folder /opt/isymphony/server/lic exists on the server needs to exist and have correct permissions. | ||
| 16 | |||
| 17 | == Resolution == | ||
| 18 | |||
| 19 | If the directory /opt/isymphony/server/lic does not exist create it and set the ownership and the permission on the folder to match that of the existing folders in /opt/isymphony/server/. | ||
| 20 | |||
| 21 | == Related Content == | ||
| 22 | |||
| 23 | {{expand title="Expand to see related content"}}{{/expand}} | ||
| 24 | |||
| 25 | {{dynamiccontentbylabel showLabels="false" showSpace="false"}}{{/dynamiccontentbylabel}} | ||
| 26 | |||
| 27 | {{expand}}{{/expand}} | ||
| 28 | |||
| 29 | * //Link to any related Knowledge Base articles or External Links// | ||
| 30 | * //One way to improve this template is by replacing "Related" with either the// //[[related-labels>>http://confluence.atlassian.com/x/mDgC]]// //or// //[[contentbylabel>>http://confluence.atlassian.com/x/njgC]]// //macro// |