Wiki source code of Error Could not connect to activation server
Last modified by Sean Hetherington on 2021/09/10 22:40
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| 1 | ====== On this page ====== | ||
| 2 | |||
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| 4 | |||
| 5 | {{toc maxLevel="2"/}} | ||
| 6 | |||
| 7 | == Symptoms == | ||
| 8 | |||
| 9 | While attempting to activate a license you get the following error message. | ||
| 10 | |||
| 11 | {{code}} | ||
| 12 | Error:Could not connect to activation server. | ||
| 13 | {{/code}} | ||
| 14 | |||
| 15 | == Cause == | ||
| 16 | |||
| 17 | In order for the automated activation to work your firewall must allow outbound connections to is-license.i9technologies.com on port 49997. | ||
| 18 | |||
| 19 | == Workaround == | ||
| 20 | |||
| 21 | Create a support request with the license attempt activation file found in /opt/isymphony/server/lic/request-r.lic. | ||
| 22 | |||
| 23 | == Resolution == | ||
| 24 | |||
| 25 | Make sure port 49997 is open to iSymphony. | ||
| 26 | |||
| 27 | == Related Content == | ||
| 28 | |||
| 29 | {{expand title="Expand to see related content"}} | ||
| 30 | {{unmigrated-inline-wiki-markup}} | ||
| 31 | {dynamiccontentbylabel:showLabels=false|showSpace=false} | ||
| 32 | {{/unmigrated-inline-wiki-markup}} | ||
| 33 | {{/expand}} |