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Version 7.1 by michelk on 2017/05/18 14:02
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1 == Problem ==
2
3 The desktop client can't connect to iSymphony even though the correct hostname and port are configured.
4
5 In addition to the above issue the desktop client cannot be downloaded from the iSymphony web client.
6
7 == Cause ==
8
9 If the host name and port are indeed correctly configured, this problem is caused by an incorrect desktop client module on the iSymphony server. The wrong version of the desktop client may be installed or it is missing entirely.
10
11 == Solution ==
12
13 This problem can be resolved by (re)installing the correct desktop client module on the iSymphony server
14
15 {{panel bgColor="#fff" title="Versions 3.4.2 and higher "}}
16 You may want to use a panel to highlight important steps.
17
18 1. connect the (remote) shell of the iSymphony server
19 1. stop the iSymphpony server
20 service iSymphonyServerV3 stop
21 1. remove current desktop module
22 rm -rf /opt/isymphony3/server/modules/desktop
23 1. Download the iSymphony server tar for the __currently__ installed version
24 cd ~~/
25 wget <URL from Download [[archive>>doc:Downloads Archive]]>
26 1. extract desktop module from tar into iSymphony's module directory
27 ~{~{tar (% class="pun" style="color: rgb(48,51,54);" %)-(% class="pln" style="color: rgb(48,51,54);" %)C (% class="pun" style="color: rgb(48,51,54);" %)/opt/isymphony3/server/(% class="pln" style="color: rgb(48,51,54);" %) (% class="pun" style="color: rgb(48,51,54);" %)-(% class="pln" style="color: rgb(48,51,54);" %)xvf <downloaded file>(% class="pun" style="color: rgb(48,51,54);" %).(% class="pln" style="color: rgb(48,51,54);" %)tar modules(% class="pun" style="color: rgb(48,51,54);" %)/desktop(% class="pln" style="color: rgb(48,51,54);" %)}}
28 1. (% class="pln" style="color: rgb(48,51,54);" %)Check ownership of the module
29 See: [[doc:ISYMDOCS.Desktop Client Module Installation||anchor="3.SetTheFileOwnershipOfTheDesktopModule"]]
30
31 1. Start iSymphony
32 ~{~{service iSymphonyServerV3 start}}
33 {{/panel}}
34
35 {{panel bgColor="#fff" title="Version 3.4.1 only"}}
36 //Since the desktop client module is include for versions 3.4.2 and higher, It is highly recommend to upgrade iSymphony to the latest 3.4.x version instead of repairing the module by the following steps~://\\
37
38 1. connect the (remote) shell of the iSymphony server
39 1. stop the iSymphpony server
40 service iSymphonyServerV3 stop
41 1. remove current desktop module
42 rm -rf /opt/isymphony3/server/modules/desktop
43 1. Follow the regular [[instructions>>doc:ISYMDOCS.Desktop Client Module Installation]]
44 \\
45 {{/panel}}
46
47 == Related articles ==
48
49 Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.
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53 {{contentbylabel showLabels="false" max="5" spaces="ISYMKB" showSpace="false" sort="modified" reverse="true" type="page" cql="label in (~"client~",~"desktop~") and type = ~"page~" and space = ~"ISYMKB~"" labels="Desktop Client"/}}
54
55 {{details hidden="true"}}
56 |=(((
57 Related issues
58 )))|(((
59
60 )))
61 {{/details}}