Wiki source code of Desktop Client V2 cannot connect to iSymphony server and cannot be downloaded from web interface
Last modified by michelk on 2021/09/10 22:40
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| author | version | line-number | content |
|---|---|---|---|
| 1 | == Problem == | ||
| 2 | |||
| 3 | The desktop client can't connect to iSymphony even though the correct hostname and port are configured. | ||
| 4 | |||
| 5 | In addition to the above issue the desktop client cannot be downloaded from the iSymphony web client. | ||
| 6 | |||
| 7 | == Cause == | ||
| 8 | |||
| 9 | If the host name and port are indeed correctly configured, this problem is caused by an incorrect desktop client module on the iSymphony server. The wrong version of the desktop client may be installed or it is missing entirely. | ||
| 10 | |||
| 11 | == Solution == | ||
| 12 | |||
| 13 | This problem can be resolved by (re)installing the correct desktop client module on the iSymphony server | ||
| 14 | |||
| 15 | {{panel bgColor="#fff" title="Versions 3.4.2 and higher "}} | ||
| 16 | You may want to use a panel to highlight important steps. | ||
| 17 | |||
| 18 | 1. connect the (remote) shell of the iSymphony server | ||
| 19 | 1. stop the iSymphpony server | ||
| 20 | service iSymphonyServerV3 stop | ||
| 21 | 1. remove current desktop module | ||
| 22 | rm -rf /opt/isymphony3/server/modules/desktop | ||
| 23 | 1. Download the iSymphony server tar for the __currently__ installed version | ||
| 24 | cd ~~/ | ||
| 25 | wget <URL from Download [[archive>>doc:Downloads Archive]]> | ||
| 26 | 1. extract desktop module from tar into iSymphony's module directory | ||
| 27 | mkdir tmp | ||
| 28 | tar -C ./tmp -xvf <downloaded file>.tar ~-~-strip-components 1 | ||
| 29 | cp -r tmp/modules/desktop /opt/isymphony3/server/modules/ | ||
| 30 | rm -rf tmp | ||
| 31 | 1. (% class="pln" style="color: rgb(48,51,54);" %)Check ownership of the module | ||
| 32 | See: [[doc:ISYMDOCS.Desktop Client Module Installation||anchor="3.SetTheFileOwnershipOfTheDesktopModule"]] | ||
| 33 | |||
| 34 | 1. Start iSymphony | ||
| 35 | service iSymphonyServerV3 start | ||
| 36 | {{/panel}} | ||
| 37 | |||
| 38 | |||
| 39 | |||
| 40 | == Related articles == | ||
| 41 | |||
| 42 | Related articles appear here based on the labels you select. Click to edit the macro and add or change labels. | ||
| 43 | |||
| 44 | |||
| 45 | |||
| 46 | {{contentbylabel showLabels="false" max="5" spaces="ISYMKB" showSpace="false" sort="modified" reverse="true" type="page" cql="label in (~"client~",~"desktop~") and type = ~"page~" and space = ~"ISYMKB~"" labels="Desktop Client"/}} | ||
| 47 | |||
| 48 | {{details hidden="true"}} | ||
| 49 | |=((( | ||
| 50 | Related issues | ||
| 51 | )))|((( | ||
| 52 | |||
| 53 | ))) | ||
| 54 | {{/details}} |