Wiki source code of Linking Multiple Queue Widgets
Last modified by colinw on 2021/09/09 20:56
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| 1 | The queue widgets in iSymphony can be linked together to allow more flexible and easier-to-use layouts. When two or more queue widgets are linked, selecting the active queue in one of them will cause all other linked queue widgets to switch to the same active queue. This allows you to configure multiple queue widgets with a single queue list, or simply synchronize several queue widgets together. | ||
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| 3 | For example, you can set up a dashboard that displays the queue list on the top of the screen in one widget, and the calls and agent lists side-by-side below the queue list in two other widgets. If all three widgets are linked, selecting a queue in the queue list will make it the active queue for the calls and agent lists in the other two widgets. | ||
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| 5 | {{section}} | ||
| 6 | == Creating a New Link Group == | ||
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| 8 | Before you can link multiple queue widgets together, you must create a new link group. To do so, | ||
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| 10 | 1. Click the Link button in the top right corner of the widget. The link menu appears below the button. | ||
| 11 | 1. Select the **New** menu item. A new link group is created. | ||
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| 13 | The current queue widget will automatically select the new link group. | ||
| 14 | {{/section}} | ||
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| 16 | {{section}} | ||
| 17 | == Attaching a Queue Widget to a Link Group == | ||
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| 19 | Once a link group has been created, you can attach other queue widgets to the same link group to synchronize the selected queue: | ||
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| 21 | 1. Click the Link button in the top right corner of the widget. The link menu appears below the button. | ||
| 22 | 1. Select the desired link group. The new link group is activated, and the selected queue for that link group will be automatically selected. | ||
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| 24 | After attaching to a link group, if a queue is selected in any of the linked widgets, the queue will be automatically selected in all other linked widgets. | ||
| 25 | {{/section}} | ||
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| 27 | {{section}} | ||
| 28 | == Renaming a Link Group == | ||
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| 30 | When a link group is created, it will receive a default name, such as 'Group 1', 'Group 2', etc. In many cases, better names can lead to less confusion. To rename a link group: | ||
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| 32 | 1. Ensure a queue widget is attached to the link group. You must rename the group from within a queue widget that is attached to the same link group. | ||
| 33 | 1. Click the Link button in the top right corner of the widget. The link menu appears below the button. | ||
| 34 | 1. Select the **Rename Selected** option. A dialog will open allowing you to rename the link group. | ||
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| 37 | {{/section}} |